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Process is the sum of all actions that make up healthcare.

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Outcomes are sometimes seen as the most important indicators of quality because improving patient health status is the primary goal of healthcare.Processes can be further classified as technical processes, how care is delivered, or interpersonal processes, which all encompass the manner in which care is delivered.Information about process can be obtained from medical records, interviews with patients and practitioners, or direct observations of healthcare visits.The outcomes to evaluate the efficacy of this quality improvement (QI) solution might include patient satisfaction, timeliness of diagnosis, or clinical outcomes.In addition to examining quality within a healthcare delivery unit, the Donabedian model is applicable to the structure and process for treating certain diseases and conditions with the aim to improve the quality of chronic disease management.

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